Frequently Asked Questions

You can book you collection Online/via app or by simply contact us by phone, whats app and our live chat, Choose a convenient time slot and place your Items in a disposable Bag, our Driver will transfer them in Reusable Droplet Bag which can be used again on your next order. You do not need to itemise or weigh your laundry, we will do it for you at our facility.

Absolutely not! we will clean your garments separately.

Droplet Owns two production facilities based in Central London and Southwest London, Like other online service providers Droplet does not rely on third party facilities to clean customer garments

We offer 24 hours next day service on most of our services, same day service also available please chat with one of our customer representatives to arrange.

No Problem , you can leave your garments at the front desk/concierge and we will collect it from there and return after cleaning

This isn't a problem, you can rearrange your collection/delivery using our website or app, you can even notify by contacting here and will rearrange your delivery/collection in your earliest convenience

We cover almost all London and surrounding areas, Please check speak to a member of our staff here if you are unable to find your postcode on our website .

Any service washed given will be washed at 30/40 and tumbled dried on low heat, you can request higher temperatures at no extra cost, just leave a note in the comments section while booking your order.

No Problem, we clean almost everything from leather garments to vintage clothes, from trainers to ugg boots, Canada Goose/Moncler and all designer clothes by our experts.

We offer specialist cleaning of all footwear including trainers, sneakers, uggs, Leather and Suede Shoes, All designer shoes

All bespoke repairs are tailored to your specific garment requirements from trousers shortening to zip and button replacements. All our branches are fitted with a private fitting room and we offer a fast turnaround..

An invisible mending or reweaving is a highly skilled and specialist method of repairing damage to cloth by taking individual threads from a hem, side seam or other concealed part of the garment of the same type and re-weaving them over the damaged area to make as near-perfect repairs as possibleThis is ideal for moth holes; cigarette burns and the occasional accidental tear.For more information please visit your or book a collection or contact us here

Please recycle it according to local restrictions or keep hold of it and give it to your driver when they next visit. We would be happy to recycle it.

Absolutely some of our experts have even studied antique textile restoration, so your items are in safe hands. Please contact us to discuss your specific requirements.

We can offer specialist ski wear cleaning and reproofing service of all ski wear.

Within London and surrounding areas, there is no charge for our collection/delivery service.. Click here to schedule a collection..

We most certainly can. Droplet has a team of experts with years of experience in caring for suede, leather and fur items and we are one of the very few dry cleaners that still provide these very specialist services. In fact, many dry cleaners ask us to offer this service on their behalf. However, we only offer these services directly to our customers.

You can book you collection online, via app or by simply contact us by phone, WhatsApp and our live chat. Choose a convenient time slot and place your items in a disposable bag, our Driver will transfer them in Reusable Droplet Bag which can be used again on your next order. You do not need to itemise or weigh your laundry, we will do it for you at our facility.

Absolutely not! We will clean your garments separately.

Droplet owns two production facilities (based in Central London and South-West London). Like other online service providers Droplet does not rely on third parties to clean customers’ garments.

Droplet offers next day service on most of the services, same day service also available at request. Please speak with one of our customer representatives to arrange it.

No problem, you can leave your garments at the front desk/with concierge, and we will collect it from there and return after cleaning.

That won’t be an issue, you can rearrange your collection/delivery using our website or app, you can even notify us by contacting us and will rearrange your delivery/collection for you.

We cover most of London and surrounding areas. Please speak to a member of our staff here if you are unable to find your postcode on our website.

Any service washed given will be washed at 30/40 and tumbled dried on low heat, you can request higher temperatures at no extra cost, just leave a note in the comments section while booking your order. W use high quality laundry detergents. In case of allergies, we would like to offer you the possibility of choosing between bio and non-bio detergent. Your safety is very important to us. Just make sure to let us know as soon as possible so we can accommodate it for you.

Within London and surrounding areas, there is no charge for our collection/delivery service. Click here to schedule a collection..

Droplet understands that putting your high quality garments in the hands of someone else can be rather daunting but rest assured, we will handle your items with the utmost care. While damaged items are an extremely rare occurrence, Droplet is insured for such an occurrence.

Please recycle it according to local restrictions or keep hold of it and give it to your driver when they next visit. We would be happy to recycle it.

No problem, we clean almost everything including leather garments, vintage clothes, trainers, UGG boots, couture pieces, Canada Goose and Moncler jackets. Please contact us if you would like to get more information about the special item you want to clean.

We offer specialist cleaning of all footwear including trainers, sneakers, UGGs, leather and suede shoes.

Droplet carries out bespoke repairs tailored to your specific garment requirements from trousers shortening to zip and button replacements. All our branches are fitted with a private fitting room and we offer a fast turnaround.

An invisible mending or reweaving is a highly skilled and specialist method of repairing damage to clothes by taking individual threads from a hem, side seam or other concealed part of the garment of the same type and re-weaving them over the damaged area to make as near-perfect repairs as possible. This is ideal for moth holes, cigarette burns and the occasional accidental tear. For more information please contact us here.

Absolutely. We provide specialist rug and curtain cleaning. Some of our experts have even studied antique textile restoration, so your items are in safe hands. Please contact us to discuss your specific requirements.

Droplet offers a great professional ski wear cleaning and reproofing service. This gives your items longer durability as well prevents your ski gear from developing odor.

We most certainly can. Droplet has a team of experts with years of experience in caring for suede, leather and fur items and we are one of the very few dry cleaners that still provide these very specialist services. In fact, many dry cleaners ask us to offer this service on their behalf. However, we only offer these services directly to our customers. Please contact us here to discuss further.

Most people have no idea how dry cleaning works, all they know is that their clothes go into the dry cleaners dirty and come out sparkling clean, looking good and smelling fresh. Some people think dry cleaning is some sort of magic, which it is when you consider that it is a technique that gets your clothes clean without throwing them into a washing machine or uses any liquid to remove dirt and grime. So how does dry cleaning work? While the dry cleaning process doesn’t use water to remove the dirt, it isn’t entirely a dry procedure. Dry cleaning uses specialist liquid chemicals to lift dirt and stains from the fabrics of your clothes. There are few different chemicals used for dry cleaning depending on the needs of your garment (you can find the information on your clothes’ care label – it’s a letter P, A, W or F in a circle). All items are checked by our dry-cleaning team to ensure that correct solvent is chosen for the cleaning of your garment.

Any items made of natural fibers should benefit from a dry cleaning service, but you should check the care label of the items to make sure they are suitable for this. Even if dry cleaning is usually a safe option for most of the garments, not all items will react well to this cleaning process.

1. A dye that is soluble in dry cleaning may fade during care. If two or more dyes have been used and only one is soluble, there is a good possibility of a dramatic colour change. For example, if a yellow dye component of a green garment were to break down, you could be left with a blue garment. There is no way of knowing this in advance. 2. Fading may occur in household items such as bedspreads and curtains/draperies. Often the fading may not be noticeable until the item is compared with a matching item. We recommend that all matching items be dry cleaned or laundered at the same time to ensure colour uniformity. 3. Most dyes eventually fade with exposure to sun or artificial lighColour failure may occur rapidly on exposed areas of garments such as shoulders, collars, and sleeves. Particularly sensitive are blue, green, and lavender dyes, especially those used on silk or wool fabrics.

In some cases, stains will show up after dry cleaning. The occurrence of the invisible stains is best explained by the example of an apple. When an apple is cut in half, the air will cause the apple to oxidize and turn brown. Many stains can be colourless at the time of contact with the fabric. After a period of time, they absorb oxygen from the air and develop into a visible stain. Invisible stains can occur on any fabric or garment, due to a manufacturer defect in the optical or fluorescent whitening agent applied to the fabric. When this agent begins to break down as the result of exposure to light, gases, or cleaning solutions, yellowing results. This problem cannot be corrected and can only be prevented by the manufacturer using stable brighteners. Droplet will not be liable if this occurs.

Yes, that can still happen. We follow your instructions to ensure your items are cared for. If you request a low dry but some of your garments shrink, this is part of the normal wear and tear process. Some manufacturers build in a degree of shrinkage for their items, and, over time, this becomes more noticeable. Droplet will not be liable if this occurs.

There are many differences between a women and a men's shirt, starting with the way they are made. Men shirts go through a strong process meant to remove grease and body oils. Also, they are placed onto a special machine and steam pressed from the inside. This presses the cotton with extreme heat – the machine is made only for men sized shirts, which is also why the price is lower. On the other side, women shirts usually have different cuts, having curves instead of being straight as the men's ones. This stops the facilities from using the same machinery for processing and all of the need to be pressed by hands.